Gonzo Casino Privacy Policy

Information we collect

We collect the information you give us when you register, subscribe, deposit, bet, withdraw, use chat, accept bonuses or promotions and send due-diligence documents. We also receive information from age, identity and address verification services, regulators and similar trusted providers.

How we use it

We use your personal information to provide the games you ask for, accept deposits, process withdrawals, prevent fraud, answer your questions and complaints and meet our legal obligations.

Who we share it with

Some data may be shared with game providers so that they can run the games you play, and with the payment providers you use for deposits and withdrawals. We may also share data with governmental bodies and regulators that register problem gamblers or for other responsible gaming purposes.

How long we keep it

Anti-money laundering rules require us to keep the data you submit at registration and while your account is open for at least five years from your last transaction or the closure of your account.

Your rights

You can ask us to correct personal data that is incomplete or wrong. We may ask for evidence, such as an ID document or proof of address. You can also ask us to pause processing of your data while its accuracy is checked.

Our data protection officer oversees how we handle personal data and is your contact point for questions about this policy and requests to exercise your rights. You can reach our team at [email protected]. We aim to answer every legitimate request within one month. If you have not heard back within 10 days, please contact us again through live chat, as emails sometimes land in spam.